Deposit

All lash appointments must be booked in advance. A £20 non-refundable deposit is required to secure your appointment. This deposit is deducted from the total cost of your service on the day.

Preparation

Please arrive with clean, makeup-free lashes and remove all eye makeup before your treatment.

Late arrival

Please arrive on time. Late arrivals may result in a shortened appointment to avoid delays for other clients, and full service charges may still apply. If you arrive 15 minutes or more late, we may need to cancel your appointment.

Cancellation & rescheduling

Deposits are strictly non-refundable. Appointments may be rescheduled once with 48 hours' notice or more. Rescheduling, cancellations or no-shows made less than 48 hours before the appointment will result in loss of the deposit.

No-shows

Clients who do not cancel or do not show up for their appointment may not be offered another booking in the future.

Infills

Infills must be booked within 4 weeks of your full set. At least 40–50% of lashes must remain for an infill, otherwise it will be charged as a full set.

Corrections

If you experience an issue due to our application, we offer a complimentary correction appointment within 3 days of your original treatment.

Please note: corrections are only carried out to fix application issues within 3 days (e.g. retention or placement). We do not change lash style or offer a new set in place of a correction.

Your satisfaction is important to us, so we kindly ask that you check your lashes before leaving the studio. We are unable to offer adjustments once you have left.

Allergic reactions & refunds

In the rare event of an allergic reaction, please contact us immediately. Lash removal must be carried out by our studio only, within 24 hours of the original appointment. If these conditions are met, a refund may be issued.

Please note: removal carried out elsewhere or self-removal will not be refunded, and requests made after 24 hours will not be eligible for a refund.

Chemical sensitivity

Clients occasionally experience redness or irritation caused by sensitivity to fumes. This is not an allergic reaction. Symptoms usually settle within a few days and lash removal is not required in these cases. As this is a temporary and common reaction, refunds will not be issued.